Privacy Policy.

This Privacy Policy explains how Imagine Monkey, Inc. collects, uses, stores, and discloses personal information through this website. It is written for our California-based business and is intended to provide a clear description of our current website practices.

1. Scope

This policy applies to personal information collected through the Imagine Monkey public website, including information submitted through our contact forms. It does not replace the privacy terms of a client contract, third-party platform, payment processor, domain registrar, hosting provider, or other service that has its own privacy policy.

2. Notice at collection

When you contact us through the website, we may collect the categories of personal information described below so we can review your request, communicate with you, prepare a proposal or next step when appropriate, keep business records, protect the website from abuse, and maintain the reliability of our communications.

• Identifiers and contact information: name, email address, phone number, and business name when you choose to provide them.
• Business and project information: current website address, service interest, and the message or project details you submit.
• Submission records: the page from which an inquiry was submitted, an internal reference number, timestamps, archive status, and whether the notification email was accepted by the mail system.
• Technical and security information: our hosting and security infrastructure may process request information needed to deliver and protect the site. The Imagine Monkey contact-entry archive does not store raw IP addresses, browser user-agent strings, cookies, or form security tokens with the saved inquiry. Temporary anti-spam and rate-limiting systems may process network-derived identifiers separately.

3. Information you choose to provide

Most personal information we receive directly from website visitors is provided voluntarily. You do not have to submit optional fields in the contact form. If you do not provide enough information for us to understand or respond to your request, we may not be able to follow up.

Please do not send passwords, payment card information, Social Security numbers, private medical information, authentication keys, or other sensitive credentials through the website contact form.

4. How we use personal information

• Respond to questions, project inquiries, and service requests.
• Communicate about a possible or existing business relationship.
• Prepare proposals, estimates, scheduling information, or requested follow-up.
• Maintain an internal history of inquiries so our team can review, archive, and manage correspondence.
• Operate, secure, troubleshoot, and improve the website and its forms.
• Detect spam, abuse, fraudulent submissions, and technical problems.
• Comply with legal obligations and protect our rights, users, systems, and business.

5. How contact-form submissions are stored

Valid live inquiries submitted through the Imagine Monkey contact form are saved in a private WordPress administrative inbox before the notification email is attempted. This helps prevent a mail-delivery problem from causing a legitimate inquiry to disappear. Authorized administrators can review, archive, export, restore, or erase inquiry records using the site’s administrative and privacy tools.

Archiving an inquiry removes it from the default active view but does not by itself delete the underlying record.

6. When information may be disclosed

We may disclose personal information to service providers that help us operate the website or communicate with you, such as website hosting, email delivery, security, maintenance, backup, and technical service providers. These providers may process information only as needed to perform their services or as otherwise permitted by their own agreements and applicable law.

We may also disclose information when reasonably necessary to comply with law, respond to valid legal process, investigate abuse or security issues, protect rights or safety, or complete a corporate transaction such as a merger, sale, or reorganization.

7. Sale, sharing, cookies, and tracking

Imagine Monkey does not intentionally sell or rent personal information that you submit directly through our contact forms, and we do not use contact-form submissions to create cross-context behavioral advertising profiles.

The website may use essential cookies or similar technology required for WordPress administration, security, form protection, or basic site operation. Our hosting environment and any third-party services enabled on the site may also process technical information according to their own privacy practices.

We do not currently treat a legacy browser “Do Not Track” signal as a universal instruction for ordinary website operation. Where California law requires a covered business to honor a legally recognized opt-out preference signal for sale or sharing, such as Global Privacy Control, we will honor the signal for the activity to which the law applies. If our data practices materially change, this policy and any required opt-out controls will be updated.

8. California privacy rights

California privacy laws may provide residents with rights concerning personal information, depending on the law that applies to the business, the information, and the processing activity. Where applicable, these rights can include:

• The right to know or access categories and specific pieces of personal information collected about you.
• The right to request deletion of personal information, subject to legal and operational exceptions.
• The right to request correction of inaccurate personal information.
• The right to opt out of the sale or sharing of personal information where those activities occur and the law applies.
• The right to limit certain uses or disclosures of sensitive personal information where applicable.
• The right not to receive discriminatory treatment for exercising applicable privacy rights.

To submit a privacy request, use our contact page and clearly state that your message concerns a privacy request. We may need to verify your identity before fulfilling certain requests and may retain information necessary to document or comply with the request. Authorized-agent requests will be handled as required by applicable law.

9. Retention

We retain inquiry and business correspondence for as long as reasonably necessary for the purposes described in this policy, including follow-up, business records, security, dispute handling, and legal obligations. We do not promise a fixed retention period for every inquiry. Information may be archived, deleted, or anonymized when it is no longer reasonably needed.

10. Security

We use administrative, technical, and operational measures intended to protect the website and the personal information maintained through it. No website, server, email system, or storage method can be guaranteed to be completely secure, so please use appropriate care when deciding what information to send online.

11. Children

This website is intended for businesses and adults seeking website-related services. It is not directed to children under 13, and we do not knowingly request personal information from children under 13 through the website.

12. External websites

Our website may link to client websites, social platforms, service providers, or other third-party sites. Their privacy practices are governed by their own policies, not this Privacy Policy.

13. Changes to this policy

We may update this Privacy Policy when our website, tools, vendors, or legal obligations change. We will post the updated version on this page and revise the effective date. California guidance recommends keeping privacy disclosures current, so we review this policy as our practices change.

14. Contact us

Questions or privacy requests can be submitted through our Contact page. You may also review our Terms of Service and Sitemap.